Refund policy

Returns and refunds

You can request a return within 30 days of receiving your Daniel Mason product. Email contact@danielmason.uk with your order number and the item you want to return. Sale items are eligible for returns on the same basis as full-price items.

Returning an Amazon-fulfilled Shopify order

Contact us first so we can create the return for your order. We will send you the return instructions, the designated Amazon fulfilment centre address and the Return Merchandise Authorisation (RMA) documents. Attach the return mailing label to the parcel and include the return authorisation slip inside. Please use the address provided for your particular return; do not send the parcel to an unrelated Amazon address.

The Amazon return mailing label is not necessarily prepaid. For a change-of-mind return, you are responsible for return postage. If the item is faulty, damaged or not as described, contact us and we will arrange an appropriate remedy and cover the necessary return postage. Refunds for Shopify orders are handled by Daniel Mason through Shopify.

Condition and return period

Please return the item with its packaging where possible and keep proof of postage. For our additional 30-day change-of-mind policy, items should be unused and in a resaleable condition. Your statutory right to inspect goods as you would in a shop is not affected. Send the item back within 14 days of notifying us.

Refunds and statutory rights

For an eligible cancellation, we refund the item price and any standard outbound delivery charge to the original payment method within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. Extra charges for an upgraded delivery service are not refunded beyond the standard delivery cost. Your payment provider may need additional processing time.

UK online customers normally have 14 days after delivery to notify us of cancellation and a further 14 days to return the goods. A deduction may apply for diminished value caused by handling beyond what is necessary to inspect the goods. Nothing in this policy limits your statutory rights, including rights relating to faulty or misdescribed goods.

Orders purchased on Amazon are managed through the return process for that Amazon order.